L3 Support Engineer - C# (C Sharp), Angular - Advertising Services market
4+ years
Full-time (40h)
Advertising Services
Full Remote
C# (C Sharp)
Angular
Lambdas
PostgreSQL
AWS
.NET Core
Requirements
Must-haves
- Provide L3 technical support to internal business teams for internal systems
- Troubleshoot and resolve technical issues, coordinating with internal and external teams
- Assist clients in effectively using client-facing systems, especially in CRM integration
- Monitor, track, and resolve support incidents promptly and effectively
- Document incidents, root causes, solutions, and workarounds
- Update the support knowledge base regularly
- Contribute to the development and maintenance of internal and client-facing systems
- Maintain professional and courteous communication with clients and third-party vendors
Nice-to-haves
- Startup experience
- Bachelor's Degree in Computer Engineering, Computer Science, or equivalent
What you will work on
- Provide L3 technical support to internal business teams for internal systems
- Troubleshoot and resolve technical issues, coordinating with internal and external teams
- Assist clients in effectively using client-facing systems, especially in CRM integration
- Monitor, track, and resolve support incidents promptly and effectively
- Document incidents, root causes, solutions, and workarounds
- Update the support knowledge base regularly
- Contribute to the development and maintenance of internal and client-facing systems
- Maintain professional and courteous communication with clients and third-party vendors